Eye Care Patient Experience Coordinator

Luxottica; Homewood (IL); On-site; USD 53,469,000 - 69,257,000; Full time

Benefits offered by this job

Health care

Retirement benefits

Paid time off

Employee discounts

Job summary

Luxottica is accepting applications for an Administrative Coordinator at Rosin Eyecare in the Chicago area. This role supports daily administration of doctors, visitors, and patients, ensuring an exceptional patient experience by linking front desk, scheduling, and practice operations.

Responsibilities include greeting patients, answering calls, scheduling appointments, confirming visits, handling billing and insurance workflow, and maintaining confidentiality under HIPAA.

Qualifications

• Minimum of one year strong customer service skills (internal/ external).
• Strong communicator and listener.
• Problem solving ability.

Responsibilities

• Greets patients without delay.
• Answers the telephone in a friendly and courteous manner.
• Schedules appointments to optimize patient satisfaction and provider time.
• Notifies doctors of patient arrivals and delays to keep on schedule.
• Maintains confidentiality of medical, personal, and financial information (HIPAA).
• Maintains office systems and inventory; orders supplies as needed.
• Works weekends and evenings as required by location.

Skills

Customer service

Communication

Problem solving

High school diploma

Tools

Point-of-sale systems

Patient record systems

Office software

Job description

Luxottica is accepting applications for an Administrative Coordinator at Rosin Eyecare in the Chicago area. This role supports daily administration of doctors, visitors, and patients, ensuring an exceptional patient experience by linking front desk, scheduling, and practice operations.

Responsibilities include greeting patients, answering calls, scheduling appointments, confirming visits, handling billing and insurance workflow, and maintaining confidentiality under HIPAA.