Vision Care Concierge: Elevate the Patient Experience

LensCrafters; Towson (MD); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus/commission plan

Job summary

LensCrafters, a leading optical retailer, seeks an EyeCare Advisor to enhance the patient experience and support both clinical and retail operations in Towson, MD. You will greet customers, relay essential information, and coordinate care between doctors and staff.

Ideal candidates have strong customer service skills, a solid grasp of fashion trends, and good numeric and organizational abilities to handle payments and inventory.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.

Skills

Customer service

Fashion trends

Communication

Problem solving

Cash handling

Organization

Sales

Math

Merchandise knowledge

Education

High School diploma or equivalent

Job description

LensCrafters, a leading optical retailer, seeks an EyeCare Advisor to enhance the patient experience and support both clinical and retail operations in Towson, MD. You will greet customers, relay essential information, and coordinate care between doctors and staff.

Ideal candidates have strong customer service skills, a solid grasp of fashion trends, and good numeric and organizational abilities to handle payments and inventory.