Vision Care Concierge - Part-Time Eyewear Expert

LensCrafters; Newport Beach (CA); On-site; USD 28,000 - 39,000; Part time

Job summary

LensCrafters EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care.

Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together. At LensCrafters, we want every person who enters our doors to feel our passion for care.

Qualifications

• High School diploma or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation.
• Handles and files all patient records in an organized manner per HIPAA.
• Places contact lens orders, processes shipments and submits invoices for payment.
• Operates the POS system with accuracy and security procedures.
• Explains 'One Hour' processing and delivery times.
• Maintains store appearance and visual displays per guidelines.
• Maintains safe working environment for associates/patients.

Skills

Customer service

Cash handling

POS system

Communication

Sales

Organization

Problem solving

Fashion trends

Math

Merchandise knowledge

Education

High School diploma

Tools

Cash register

Computers

Calculators

Job description

LensCrafters EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care.

Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together. At LensCrafters, we want every person who enters our doors to feel our passion for care.