Vision Care Experience Specialist

LensCrafters; McDonough (GA); On-site; USD 29,000 - 39,000; Full time

Job summary

LensCrafters seeks an EyeCare Advisor to deliver the LensCrafters Experience, ensuring high-quality Optometric care and flawless patient interactions. You will link the doctor and retail functions, greet customers, explain tests and paperwork, and help manage prescriptions with attention to HIPAA and accuracy.

The role emphasizes excellent customer service, product knowledge, and effective communication within a fast-paced retail setting.

Qualifications

• High School graduate or equivalent
• Strong customer service skills (internal and external)
• Knowledge of current fashion trends
• Strong communicator and listener
• Problem solving ability
• Familiarity with cash register, computers and calculators
• Organization skills
• Sales skills
• Strong basic math skills
• Knowledge of office and store merchandise

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully.
• Identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures.
• Explains to customers One Hour processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Skills

Customer service

Communication

Sales skills

Attention to detail

Math basics

Cash register/computers

Organization

Fashion trend awareness

Problem solving

Job description

LensCrafters seeks an EyeCare Advisor to deliver the LensCrafters Experience, ensuring high-quality Optometric care and flawless patient interactions. You will link the doctor and retail functions, greet customers, explain tests and paperwork, and help manage prescriptions with attention to HIPAA and accuracy.

The role emphasizes excellent customer service, product knowledge, and effective communication within a fast-paced retail setting.