Vision Care Experience Specialist

Luxottica; Towson (MD); On-site; USD 25,000 - 34,000; Part time

Job summary

LensCrafters EyeCare Advisor in Towson, MD delivers the LensCrafters Experience by guiding customers through eyewear choices while supporting high-quality optometric care. You will help connect the patient journey from greeting to checkout, ensuring the brand story is consistently executed.

Responsibilities include greeting customers within 30 seconds, explaining tests and paperwork, handling prescriptions, processing orders, operating the POS, and keeping patient records HIPAA-compliant.

Qualifications

• High School diploma or equivalent.
• Strong customer service skills.
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers within 30 seconds.
• Answers the telephone promptly (3 rings).
• Explains paperwork, tests, products and services.
• Maintains HIPAA-compliant patient records.
• Places contact lens orders and processes shipments.
• Operates the POS system and handles payments securely.
• Communicates promotions and store displays.

Skills

HS diploma or equivalent

Customer service

Fashion awareness

Communication

Problem solving

Cash register

Organization

Sales

Math skills

Store merchandise knowledge

Job description

LensCrafters EyeCare Advisor in Towson, MD delivers the LensCrafters Experience by guiding customers through eyewear choices while supporting high-quality optometric care. You will help connect the patient journey from greeting to checkout, ensuring the brand story is consistently executed.

Responsibilities include greeting customers within 30 seconds, explaining tests and paperwork, handling prescriptions, processing orders, operating the POS, and keeping patient records HIPAA-compliant.