Virtual Travel Concierge | Customer Support

Elevationtravelpartners; Raleigh (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners is looking for a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. The role involves managing requests via email, chat, and phone, providing information on destinations, and ensuring a positive customer experience. Ideal candidates should have friendly communication skills, customer support experience, and a genuine interest in travel. This position offers the opportunity to work remotely.

Qualifications

• Friendly and professional communication skills.
• Customer support experience preferred.
• Reliable and organized approach to tasks.
• Comfortable using online tools and learning new systems.
• Genuine interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes and updates.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly communication

Customer support experience

Organizational skills

Comfortable with online tools

Interest in travel

Job description

Elevationtravelpartners is looking for a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. The role involves managing requests via email, chat, and phone, providing information on destinations, and ensuring a positive customer experience. Ideal candidates should have friendly communication skills, customer support experience, and a genuine interest in travel. This position offers the opportunity to work remotely.