Virtual Travel Concierge & Support Specialist

Elevationtravelpartners; Denver (CO); On-site; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. The ideal candidate should exhibit friendly communication, have experience in customer support, and be reliable and organized. Responsibilities include managing itinerary changes, responding to client inquiries, and ensuring customer satisfaction. This role offers a unique opportunity to support travelers and enhance their journey.

Qualifications

• Prior experience in customer support is preferred.
• Ability to communicate effectively through email, chat, and phone.

Responsibilities

• Assist clients through email, chat, and phone communication.
• Help with itinerary changes and updates.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive experience.

Skills

Friendly and professional communication

Customer support experience

Reliability and organization

Comfortable using online tools

Interest in travel

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. The ideal candidate should exhibit friendly communication, have experience in customer support, and be reliable and organized. Responsibilities include managing itinerary changes, responding to client inquiries, and ensuring customer satisfaction. This role offers a unique opportunity to support travelers and enhance their journey.