Virtual Travel Concierge & Customer Support

Elevationtravelpartners; Providence (RI); On-site; USD 35,000 - 55,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and ensure a confident travel experience. You will provide support through email, chat, and phone communication, helping with itinerary changes and general travel inquiries.

The ideal candidate will have a friendly and professional communication style, relevant experience in customer support, and a strong interest in travel. Join us to make travel easier for our clients!

Qualifications

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly communication

Customer support experience

Reliability

Organization

Comfortable with online tools

Interest in travel

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and ensure a confident travel experience. You will provide support through email, chat, and phone communication, helping with itinerary changes and general travel inquiries.

The ideal candidate will have a friendly and professional communication style, relevant experience in customer support, and a strong interest in travel. Join us to make travel easier for our clients!