Virtual Travel Concierge | Customer Support

Elevationtravelpartners; Buffalo (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Elevationtravelpartners in Buffalo, New York is seeking a Virtual Travel Customer Service professional. The role involves assisting clients with trip preparation and support throughout their travel experience via email, chat, and phone.

The ideal candidate should have strong communication skills, experience in customer support, and an interest in travel. This position is designed to help clients feel confident and supported during their travels.

Qualifications

• Experience in customer support is preferred.
• Able to communicate professionally and kindly.
• Must be reliable and organized.
• Willingness to learn new online systems.

Responsibilities

• Assist through email, chat, and phone.
• Help with itinerary changes and travel questions.
• Provide destination guideline information.
• Follow up with travelers before departure.
• Resolve customer concerns positively.

Skills

Customer support experience

Friendly and professional communication

Organizational skills

Comfortable using online tools

Interest in travel

Job description

Elevationtravelpartners in Buffalo, New York is seeking a Virtual Travel Customer Service professional. The role involves assisting clients with trip preparation and support throughout their travel experience via email, chat, and phone.

The ideal candidate should have strong communication skills, experience in customer support, and an interest in travel. This position is designed to help clients feel confident and supported during their travels.