Virtual Follow-Up Specialist — Driving Job Seeker Success

Career-Team-36cf2150; Denton (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Career Team is hiring a Follow-Up Specialist to provide virtual follow-up services for former Workforce One-Stop participants and to support employment success and retention.

You will engage job seekers in tailored plans, document outcomes in the state case management system, and coordinate referrals to meet program benchmarks. A flexible, team-oriented environment offers growth opportunities.

Qualifications

• Bachelor’s degree or higher.
• Ability to establish and maintain a positive virtual relationship with both former job seeker customers and their employers.
• Ability to work in diverse settings with culturally diverse customer base.
• Strong organizational skills to juggle multiple tasks in a performance oriented environment.
• Ability to serve as a role model to customers and motivate them towards achieving goals.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and Google Suite.
• Ability to work independently and effectively as part of a team.
• Exceptional time management skills to meet deadlines and work under pressure.
• Excellent verbal and written communication skills.
• A Valid Driver’s License.

Responsibilities

• Provide virtual follow-up services to designated former participants of the Workforce One-Stop system to ensure employment success and retention.
• Engage unemployed follow-up customers in a job search plan/activities as needed to obtain immediate and appropriate employment.
• Engage customers who are at risk of job loss in retention and/or employment search activities.
• Provide referrals as needed to support customer’s retention needs.
• Work to re-engage and re-establish contact with non-responsive customers.
• Research and obtain documentation to verify post-participation employment status.
• Implement policies applicable to Follow-Up frequency requirements.
• Document Follow-Up activities and efforts in case notes within the state’s case management system.
• Enter post program employment and educational information into the state’s case management system.
• Follow all policies, procedures and regulations related to follow-up, including ensuring that case files have verification documents used for entry of post-program outcomes.
• Meet and/or exceed program benchmarks. Participate in all staff related events as required including but not limited to training, staff meetings and individual supervision.
• Under the direction of the Performance Analyst, provide targeted outreach / research to identify and document employment/educational status of designated post program customers.
• Complete all required reports.
• Approach each day and task with a “ZAG” mindset.
• Other duties and projects as needed

Skills

Bachelor degree

Virtual relationship building

Cultural sensitivity

Organizational skills

Role modeling

MS Office

Google Suite

Independent worker

Time management

Communication

Driver's license

Education

Bachelor’s degree or higher

Tools

Microsoft Word

Excel

Outlook

Job description

Career Team is hiring a Follow-Up Specialist to provide virtual follow-up services for former Workforce One-Stop participants and to support employment success and retention.

You will engage job seekers in tailored plans, document outcomes in the state case management system, and coordinate referrals to meet program benchmarks. A flexible, team-oriented environment offers growth opportunities.