Follow-up Specialist

Career-Team-36cf2150; Denton (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Career Team is hiring a Follow-Up Specialist to provide virtual follow-up services for former Workforce One-Stop participants and to support employment success and retention.

You will engage job seekers in tailored plans, document outcomes in the state case management system, and coordinate referrals to meet program benchmarks. A flexible, team-oriented environment offers growth opportunities.

Qualifications

• Bachelor’s degree or higher.
• Ability to establish and maintain a positive virtual relationship with both former job seeker customers and their employers.
• Ability to work in diverse settings with culturally diverse customer base.
• Strong organizational skills to juggle multiple tasks in a performance oriented environment.
• Ability to serve as a role model to customers and motivate them towards achieving goals.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and Google Suite.
• Ability to work independently and effectively as part of a team.
• Exceptional time management skills to meet deadlines and work under pressure.
• Excellent verbal and written communication skills.
• A Valid Driver’s License.

Responsibilities

• Provide virtual follow-up services to designated former participants of the Workforce One-Stop system to ensure employment success and retention.
• Engage unemployed follow-up customers in a job search plan/activities as needed to obtain immediate and appropriate employment.
• Engage customers who are at risk of job loss in retention and/or employment search activities.
• Provide referrals as needed to support customer’s retention needs.
• Work to re-engage and re-establish contact with non-responsive customers.
• Research and obtain documentation to verify post-participation employment status.
• Implement policies applicable to Follow-Up frequency requirements.
• Document Follow-Up activities and efforts in case notes within the state’s case management system.
• Enter post program employment and educational information into the state’s case management system.
• Follow all policies, procedures and regulations related to follow-up, including ensuring that case files have verification documents used for entry of post-program outcomes.
• Meet and/or exceed program benchmarks. Participate in all staff related events as required including but not limited to training, staff meetings and individual supervision.
• Under the direction of the Performance Analyst, provide targeted outreach / research to identify and document employment/educational status of designated post program customers.
• Complete all required reports.
• Approach each day and task with a “ZAG” mindset.
• Other duties and projects as needed

Skills

Bachelor degree

Virtual relationship building

Cultural sensitivity

Organizational skills

Role modeling

MS Office

Google Suite

Independent worker

Time management

Communication

Driver's license

Education

Bachelor’s degree or higher

Tools

Microsoft Word

Excel

Outlook

Job description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Your Impact on Career TEAM’s Success:

• Provide virtual follow-up services to designated former participants of the Workforce One-Stop system to ensure employment success and retention
• Engage unemployed follow-up customers in a job search plan/activities as needed to obtain immediate and appropriate employment
• Engage customers who are at risk of job loss in retention and/or employment search activities
• Provide referrals as needed to support customer’s retention needs
• Work to re-engage and re-establish contact with non-responsive customers
• Research and obtain documentation to verify post-participation employment status
• Implement policies applicable to Follow-Up frequency requirements
• Document Follow-Up activities and efforts in case notes within the state’s case management system
• Enter post program employment and educational information into the state’s case management system
• Follow all policies, procedures and regulations related to follow-up, including ensuring that case files have verification documents used for entry of post-program outcomes
• Meet and/or exceed program benchmarks. Participate in all staff related events as required including but not limited to training, staff meetings and individual supervision
• Under the direction of the Performance Analyst, provide targeted outreach / research to identify and document employment/educational status of designated post program customers
• Complete all required reports
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

To Qualify for This Role, You Must Have:

• Bachelor’s degree or higher or an equivalent combination of education and experience
• Must possess the ability to establish and maintain a positive/productive virtual relationship with both former job seeker customers and their employers.
• Ability to work in a variety of settings with culturally diverse customer base with the ability to be culturally sensitive
• Strong organizational skills to juggle multiple tasks in a performance oriented environment
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and Google Suite
• Ability to work independently and effectively as part of a team
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A Valid Driver’s License

Additional Skills/Knowledge Career TEAM Would Love for This Role:

• Bilingual or Multilingual
• Strong multitasking abilities and proactive approach to tasks
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

EMPLOYMENT TYPE:

Full-Time, Non-exempt Employee

About Career Team:

Founded in 1996, Career Team, LLC is a private workforce development organization.

Background Check Requirements.

Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

California Consumer Privacy Act ("CCPA").

Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

• Identifying information, such as your full name, gender, date of birth, and signature;
• Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status;
• Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information;
• Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN);
• National identifiers, such as SSN, passport and visa information, and immigration status and documentation;
• Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes;
• Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records;
• Financial information, such as banking details, tax information, payroll information, and withholdings;
• Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information;
• Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks;
• Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.