Follow-up Specialist

Career-Team-36cf2150; Plano (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Career Team in Plano, TX is seeking a Follow-Up Specialist to provide professional follow-up services to individuals previously served, including retention services, referrals, and job search support. This role reports to the Center Manager and emphasizes documentation in the state management system.

The candidate will conduct outreach, document post-program outcomes, and ensure compliance with follow-up policies while meeting program benchmarks. Equal opportunity employer.

Qualifications

• Bachelor’s degree or higher or an equivalent combination of education and experience.
• Ability to establish and maintain positive virtual relationships with customers and employers.
• Ability to work in diverse settings with culturally diverse customers.
• Strong organizational skills to juggle multiple tasks in a performance oriented environment.
• Ability to motivate customers toward goals.
• Proficient in Microsoft Office (Word, Excel, Outlook) and Google Suite.
• Ability to work independently and as part of a team.
• Excellent time management to meet deadlines.
• Excellent verbal and written communication skills.
• A valid driver’s license.

Responsibilities

• Provide virtual follow-up services to designated former participants to ensure employment success and retention.
• Engage unemployed follow-up customers in a job search plan/activities to obtain employment.
• Engage customers at risk of job loss in retention and/or employment search activities.
• Provide referrals to support customer retention needs.
• Re-engage non-responsive customers and document outcomes.
• Enter post-program employment and education data into the state’s system.

Skills

Verbal communication

Written communication

Time management

Organizational skills

Independent work

Teamwork

Driver's license

Education

Bachelor's degree or higher

Tools

Microsoft Office

Google Suite

Job description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career TEAM is looking to hire a Follow-Up Specialist to provide professional follow-up services to individuals previously served by the Funding Source and Location. Services provided will include retention services, referrals, career ladder counseling, re-employment job search services, and related documentation and data entry into the state’s program management system. This role will be performed under the Center Manager.

Your Impact on Career TEAM’s Success

• Provide virtual follow-up services to designated former participants of the Workforce One-Stop system to ensure employment success and retention
• Engage unemployed follow-up customers in a job search plan/activities as needed to obtain immediate and appropriate employment
• Engage customers who are at risk of job loss in retention and/or employment search activities
• Provide referrals as needed to support customer’s retention needs
• Work to re-engage and re-establish contact with non-responsive customers
• Research and obtain documentation to verify post-participation employment status
• Implement policies applicable to Follow-Up frequency requirements
• Document Follow-Up activities and efforts in case notes within the state’s case management system
• Enter post program employment and educational information into the state’s case management system
• Follow all policies, procedures and regulations related to follow-up, including ensuring that case files have verification documents used for entry of post-program outcomes
• Meet and/or exceed program benchmarks. Participate in all staff related events as required including but not limited to training, staff meetings and individual supervision
• Under the direction of the Performance Analyst, provide targeted outreach / research to identify and document employment/educational status of designated post program customers
• Complete all required reports
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

To Qualify for This Role, You Must Have

• Bachelor’s degree or higher or an equivalent combination of education and experience
• Must possess the ability to establish and maintain a positive/productive virtual relationship with both former job seeker customers and their employers.
• Ability to work in a variety of settings with culturally diverse customer base with the ability to be culturally sensitive
• Strong organizational skills to juggle multiple tasks in a performance oriented environment
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and Google Suite
• Ability to work independently and effectively as part of a team
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A Valid Driver’s License

Additional Skills/Knowledge Career TEAM Would Love for This Role

• Bilingual or Multilingual
• Strong multitasking abilities and proactive approach to tasks
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

EMPLOYMENT TYPE: Full-Time, Non-exempt Employee

About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human conditionhas resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers.

See www.careerteam.comfor more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.