Virtual Follow-Up & Employment Success Specialist

Career Team; Denton (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Career Team is seeking a dedicated Follow-Up Specialist to support Workforce One-Stop participants, providing virtual follow-up and engaging customers in job-search activities to drive employment success and retention.

This full-time, on-site role in Denton, TX requires a bachelor’s degree or equivalent, strong communication, and the ability to work in a diverse client base. Travel up to 20% is expected; salary ranges from $45,000 to $55,000 per year.

Qualifications

• Bachelor’s degree or higher or an equivalent combination of education and experience
• Ability to establish and maintain a positive virtual relationship with former job seeker customers and employers
• Ability to work with a culturally diverse customer base and be culturally sensitive
• Strong organizational skills to juggle multiple tasks in a performance oriented environment
• Ability to serve as a role model to customers and motivate them toward achieving goals
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and Google Suite
• Ability to work independently and effectively as part of a team
• Excellent verbal and written communication skills
• A Valid Driver’s License

Responsibilities

• Provide virtual follow-up services to designated former participants of the Workforce One-Stop system to ensure employment success and retention
• Engage unemployed follow-up customers in a job search plan/activities as needed to obtain immediate and appropriate employment
• Engage customers who are at risk of job loss in retention and/or employment search activities
• Provide referrals as needed to support customer’s retention needs
• Work to re-engage and re-establish contact with non-responsive customers
• Research and obtain documentation to verify post-participation employment status
• Implement policies applicable to Follow-Up frequency requirements
• Document Follow-Up activities and efforts in case notes within the state’s case management system
• Enter post program employment and educational information into the state’s case management system
• Follow all policies, procedures and regulations related to follow-up, including ensuring that case files have verification documents used for entry of post-program outcomes
• Meet and/or exceed program benchmarks. Participate in all staff related events as required including but not limited to training, staff meetings and individual supervision
• Under the direction of the Performance Analyst, provide targeted outreach / research to identify and document employment/educational status of designated post program customers
• Complete all required reports
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

Education

Bachelor’s degree or higher

Job description

Career Team is seeking a dedicated Follow-Up Specialist to support Workforce One-Stop participants, providing virtual follow-up and engaging customers in job-search activities to drive employment success and retention.

This full-time, on-site role in Denton, TX requires a bachelor’s degree or equivalent, strong communication, and the ability to work in a diverse client base. Travel up to 20% is expected; salary ranges from $45,000 to $55,000 per year.