Virtual Customer Support Specialist – WFH | Entry Level | Weekly Pay
Globe Life AIL - Lisa Russel
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Benefits offered by this job
Job summary
AO | Globe Life offers a 100% remote Virtual Customer Support Specialist role designed for entry-level professionals. You will assist families with benefit information, enrollment, and ongoing client support through virtual appointments, building long-term relationships from home.
No prior insurance experience is required; comprehensive training and mentorship are provided. This role emphasizes education, needs analysis, and relationship-building with weekly pay and performance-based incentives.
Qualifications
- Be at least 18 years old.
- Be located within the United States.
- Authorized to work in the United States.
- Have a computer with webcam and microphone and reliable internet.
- Willing to obtain Life & Health Insurance License.
Responsibilities
- Connect with clients through scheduled Zoom and phone appointments.
- Explain available life, accident, and supplemental health benefit options.
- Assist with applications and enrollment.
- Provide ongoing policy and customer support.
- Maintain accurate digital client records.
Skills
Tools
Job description
Company: AO | Globe Life
Location: 100% Remote – United States
Schedule: Full-Time | Flexible Schedule
Experience: Entry-Level Friendly | Training & Mentorship Provided
Career Path: Customer Support → Leadership Development
Looking for a remote customer support career that offers flexibility, professional development, and the opportunity to advance into leadership?
AO is seeking motivated, people-focused professionals to join our growing virtual team as Customer Support Specialists. You’ll work directly with individuals and families through scheduled virtual appointments, providing benefit information, answering questions, assisting with enrollment, and building long-term client relationships.
For individuals who demonstrate strong performance, accountability, and leadership potential, this role also provides a pathway toward training, mentorship, and future leadership opportunities.
No prior insurance experience is required. Full training and mentorship are provided.
100% Remote / Work From Home
Entry-Level Friendly – Training Provided
Qualified Leads Provided – No Cold Calling
Weekly Performance-Based Pay + Bonuses
Flexible Schedule
Ongoing Mentorship & Professional Development
Leadership Advancement Opportunities
As a Virtual Customer Support Specialist , you’ll focus on helping clients understand their available benefits while delivering a professional, service-first experience.
- Connect with clients through scheduled Zoom and phone appointments
- Listen to client needs and answer questions professionally
- Explain available life, accident, and supplemental health benefit options
- Help clients understand coverage and available solutions
- Assist with applications and enrollment
- Provide ongoing policy and customer support
- Assist with policy reviews and beneficiary updates
- Build long‑term relationships through consistent communication and follow‑up
- Maintain accurate digital client records
- Participate in weekly virtual training and coaching
- Develop communication, customer service, and problem‑solving skills
- Work alongside experienced mentors
- Learn effective client relationship and business‑development strategies
- Develop leadership skills for future advancement opportunities
- Support newer team members as experience and responsibilities grow
Work from home and eliminate the daily commute while staying connected through Zoom and other virtual platforms.
Organize your schedule around your personal and professional goals while maintaining the consistency necessary to serve clients successfully.
Work with individuals who have requested information about available benefits.
No traditional cold calling and no purchasing leads required.
Our approach emphasizes education, needs analysis, customer service, and relationship‑building rather than high‑pressure sales tactics.
Compensation opportunities may include:
- Weekly commission‑based pay
- Performance bonuses
- Uncapped earning potential
- Renewal and residual income opportunities
- Leadership compensation as you advance
This is a performance‑based opportunity rather than a guaranteed hourly or salaried position. Individual earnings vary based on production and results.
You don’t need previous insurance experience to apply.
You’ll receive access to:
- Comprehensive virtual onboarding
- Insurance licensing guidance
- Product and benefits education
- Customer service training
- One‑on‑one mentorship
- Weekly coaching and training calls
- Leadership development
- Ongoing professional education
We provide the systems and support—you bring the work ethic, coachability, and desire to grow.
For individuals interested in building beyond an entry‑level position, AO provides opportunities to advance based on performance, consistency, professional development, and leadership ability.
Potential growth opportunities may include:
- Training and onboarding
- Mentorship
- Team development
- Leadership
- Management development
- Advanced organizational leadership
Advancement is performance‑based—not simply determined by tenure.
Top performers may qualify for additional company recognition and incentives, including:
- Incentive trips to destinations such as Cabo, Tulum, Las Vegas, and Cancun
- Vehicle incentive programs
- Technology prizes, including MacBook Pros
- Travel and Airbnb experiences
- Performance recognition and awards
- Leadership conferences and company events
All incentives are performance‑based and subject to qualification requirements and program availability.
Successful candidates typically demonstrate:
- Excellent communication and active‑listening skills
- Customer‑focused and solutions‑oriented mindset
- Positive, professional attitude
- Strong work ethic and dependable follow‑through
- Self‑motivation and personal accountability
- Ability to adapt and learn quickly
- Strong organizational and time‑management skills
- Comfort working independently from home
- Ability to collaborate within a virtual team
- Coachability and willingness to receive feedback
- Interest in professional and leadership development
Experience in customer service, retail, hospitality, healthcare, education, administrative support, banking, call centers, recruiting, military service, or sales is helpful—but not required.
Applicants must:
- Be at least 18 years old
- Be physically located within the United States
- Be legally authorized to work in the United States
- Have a computer or laptop with webcam and microphone
- Maintain reliable high‑speed internet
- Have a quiet, professional workspace
- Be comfortable using Zoom and virtual technology
- Be willing and able to obtain the required state Life & Health Insurance License
Licensing guidance is provided.
All interviews are conducted through Zoom video conferencing , providing a convenient and accessible hiring experience.
Qualified applicants will have an opportunity to learn about the role, compensation structure, licensing requirements, training program, and advancement path before continuing through the interview process.
If you’re looking for a work‑from‑home customer support opportunity where you can help people, develop valuable skills, increase your earning potential, and work toward future leadership, we encourage you to apply.
Submit your updated resume and apply today to be considered.
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