Entry-Level Remote Customer Associate | Customer Service | Work From Home

Globe Life AIL - Lisa Russel; United States; Remote; USD 26,000 - 48,000; Full time

Benefits offered by this job

Weekly commission

Performance bonuses

Flexible scheduling

Comprehensive training

Mentorship

Leadership opportunities

Job summary

AO | Globe Life is hiring an entry-level remote customer associate to support families across the United States. You’ll educate clients about available benefits, assist with enrollment, and provide ongoing support from a home office.

No prior insurance experience is required, and we offer comprehensive training, licensing guidance, mentorship, and opportunities for advancement in a fully remote setting.

Qualifications

• Entry-level role with no prior insurance experience required.
• Friendly, professional demeanor and strong communication skills.
• Comfortable using Zoom and online systems for client interactions.

Responsibilities

• Meet with clients via Zoom and phone appointments to discuss benefits.
• Explain life, accident, and health benefit options and enrollment.
• Provide ongoing customer support and maintain digital records.

Skills

Customer service

Communication

Active listening

Tools

Zoom

Online systems

Job description

Entry-Level Remote Customer Associate / Customer Service / Work From Home

Company: AO | Globe Life
Location: 100% Remote – United States
Schedule: Full-Time | Flexible Schedule
Experience: Entry-Level | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Bonuses

Make an Impact From Anywhere — No Experience Needed

Are you friendly, motivated, and looking for a work-from-home career where you can help people while building valuable professional skills?

AO | Globe Life is expanding our remote team and seeking Entry-Level Remote Customer Associates to support working families across the United States.

In this role, you’ll connect with clients virtually, answer questions, explain available life, accident, and supplemental health benefits, assist with enrollment, and provide ongoing customer support.

No previous insurance experience is required. We provide comprehensive training, licensing guidance, one-on-one mentorship, and continued professional development to help you get started.

100% Remote / Work From Home
Entry-Level – No Experience Required
Qualified Leads Provided – No Cold Calling
Weekly Commission Pay + Performance Bonuses
Flexible Scheduling
Comprehensive Training & Mentorship
Leadership & Career Advancement Opportunities

What You’ll Do

As an Entry-Level Remote Customer Associate , you’ll focus on customer service, benefits education, enrollment assistance, and relationship building.

• Meet with clients through scheduled Zoom and phone appointments
• Connect with individuals and families who have requested benefit information
• Listen to client needs and answer questions professionally
• Explain available life, accident, and supplemental health benefit options
• Help clients understand coverage and make informed decisions
• Guide clients through applications and enrollment
• Provide follow-up assistance and ongoing customer support
• Help with policy reviews and beneficiary updates when needed
• Maintain accurate digital client records and documentation
• Build long-term relationships through trust and exceptional service
• Participate in ongoing training, coaching, and professional development

Why You’ll Love This Opportunity

100% Work From Home

Build your career without the daily commute.

You’ll have the flexibility of a virtual environment while receiving ongoing support from an experienced team.

Qualified Leads — No Cold Calling

Spend your time helping people rather than searching for prospects.

You’ll connect with qualified individuals who have requested information about available benefits , with leads provided at no cost.

Weekly Pay + Performance Bonuses

Compensation opportunities include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Additional incentives for qualifying representatives
• Leadership compensation opportunities as you advance

This is a commission-based opportunity, not an hourly or salaried customer-service position. Earnings vary based on individual production and performance.

No Experience? We’ll Train You.

You don’t need an insurance background to succeed here.

We provide:

• Structured virtual onboarding
• State insurance licensing guidance
• Benefits and product education
• Customer-service training
• Enrollment and client-support training
• One-on-one mentorship
• Weekly coaching and development
• Leadership training for those interested in advancement

You bring the motivation and willingness to learn—we’ll provide the training and support.

Benefits & Professional Growth

Qualifying representatives may have access to:

• Health insurance reimbursement program
• Company-supported life insurance
• Renewal and residual income opportunities
• Professional development resources
• Leadership training
• Performance recognition and incentives
• Company-sponsored conferences and events
• Incentive travel opportunities
• Long-term career advancement

Who Thrives Here?

We’re looking for individuals who are:

• Friendly, professional, and comfortable talking with people
• Strong communicators and active listeners
• Customer-focused and genuinely enjoy helping others
• Positive and willing to learn
• Self-motivated and dependable
• Organized with good time-management skills
• Comfortable working independently from home
• Coachable and receptive to feedback
• Comfortable using computers, Zoom, email, and online systems
• Interested in building a long-term career rather than simply finding a temporary job

Experience in customer service, retail, hospitality, healthcare, education, administration, banking, call centers, military service, or sales can be helpful—but is not required.

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have a computer or laptop with webcam and microphone
• Have reliable high-speed internet
• Maintain a quiet, professional workspace
• Be comfortable meeting with clients virtually
• Be willing and able to obtain the required state Life & Health Insurance License

Licensing guidance is provided.

Opportunity for Advancement

This position can be the starting point for a long-term career.

Motivated representatives may have opportunities to progress into:

Customer Associate → Benefits Specialist → Senior Representative → Trainer/Mentor → Team Leadership → Management

Advancement is based on performance, consistency, initiative, and leadership development—not simply tenure.

Virtual Interview Process

Qualified applicants will complete a brief career overview explaining the position, compensation structure, licensing requirements, training, and advancement opportunities.

Candidates interested in continuing will then have the opportunity to schedule a live Zoom interview with our hiring team.

Ready to Make an Impact From Home?

If you’re ready to start a remote, entry-level career where you can help families, develop valuable professional skills, and create long-term growth opportunities, we’d love to hear from you.

No Experience Needed. Full Training Provided. Help Families. Build Your Future From Home.