Remote Client Services Representative | Customer Service & Benefits | Work From Home

Globe Life AIL - Lisa Russel; United States; Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

100% Remote Work

Weekly Pay

Performance Bonuses

Flexible Scheduling

Comprehensive Training & Mentorship

Job summary

AO | Globe Life offers a fully remote client services representative role within the United States. You will engage with clients online, explain insurance options, and guide enrollment while maintaining strong relationships and ongoing support.

No prior insurance experience is required; comprehensive training, licensing guidance, and mentorship are provided. Expect a flexible schedule with opportunities for growth and bonuses based on performance.

Qualifications

• Be at least 18 years old and legally eligible to work in the United States.
• Be physically located within the United States and able to meet with clients virtually.
• No prior insurance experience required; licensing guidance provided.
• Strong communication, organization and time-management skills are essential.

Responsibilities

• Meet with clients through scheduled Zoom and phone appointments.
• Explain life, accident and supplemental health options to clients.
• Guide enrollment and assist with applications and policy reviews.
• Maintain accurate digital client records and follow-up with clients.

Skills

Service-minded

Effective communicator

Active listener

Self-motivated

Time management

Organized

Accountability

Comfort with technology

Coachable

Leadership potential

Education

Life & Health Insurance License

Tools

Zoom

Job description

Remote Client Services Representative / Customer Service / Work From Home

Company: AO | Globe Life

Location: 100% Remote – United States

Schedule: Full-Time | Flexible Schedule

Experience: No Insurance Experience Required | Training Provided

Compensation: Commission-Based | Weekly Pay | Performance Bonuses

Make a Difference From Home While Building Your Career

Looking for a work-from-home opportunity where you can help people, build meaningful relationships, and create long-term professional growth?

AO | Globe Life is seeking motivated, service-driven individuals to join our growing team as Remote Client Services Representatives. You’ll work virtually with individuals and families, helping them understand available life, accident, and supplemental health insurance benefits while providing exceptional customer service throughout the enrollment process.

This opportunity is ideal for people who value flexibility, meaningful work, professional development, and performance-based growth.

No previous insurance experience is required. We provide comprehensive training, licensing guidance, mentorship, and ongoing support.

100% Remote / Work From Home

Qualified Leads Provided – No Cold Calling

Weekly Commission Pay + Performance Bonuses

Flexible Scheduling

Comprehensive Training & Mentorship

Leadership & Career Advancement Opportunities

What You’ll Do

Support & Educate Clients

• Meet with clients through scheduled Zoom and phone appointments
• Listen to each client’s needs, priorities, and questions
• Explain available life, accident, and supplemental health benefit options
• Help individuals and families understand their coverage choices
• Provide clear, professional guidance so clients can make informed decisions

Deliver Exceptional Customer Service

• Guide clients through applications and enrollment
• Answer questions before, during, and after enrollment
• Assist existing clients with policy reviews and beneficiary updates
• Provide timely follow-up and ongoing client support
• Create a positive, professional experience during every interaction

Build Long-Term Relationships

• Develop trust through honesty, professionalism, and consistent communication
• Maintain long-term relationships with clients and their families
• Identify changing client needs during future benefit reviews
• Provide continued service throughout the client relationship

Manage Your Remote Business

• Maintain accurate digital client records and documentation
• Manage appointments and follow-up activities
• Use Zoom and online systems to communicate with clients
• Follow company procedures and applicable state insurance requirements

Why Join AO?

100% Remote Work

Build your career from home while staying connected to a supportive virtual team.

• No daily commute
• Flexible scheduling
• Virtual client appointments
• Remote training and mentorship
• Modern digital systems and resources

Qualified Leads Provided

Spend your time helping clients rather than searching for prospects.

You’ll connect with individuals who have requested information regarding available benefits, eliminating traditional cold calling and the need to purchase leads.

Weekly Pay + Performance Bonuses

Compensation opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Leadership incentives for qualifying representatives
• Additional performance recognition

This is a commission-based opportunity rather than an hourly or salaried customer-service position. Individual earnings vary based on production and performance.

No Insurance Experience? We’ll Train You.

We’re interested in motivated, coachable professionals—not just candidates with insurance backgrounds.

Training and development include:

• Structured virtual onboarding
• State insurance licensing guidance
• Benefits and product education
• Customer-service training
• Enrollment and client-support training
• One-on-one mentorship
• Weekly coaching and workshops
• Leadership development opportunities

Benefits & Professional Development

Qualifying representatives may have access to:

• Medical insurance reimbursement program
• Company-supported life insurance
• Renewal and residual income opportunities
• Leadership development programs
• Professional conferences and training events
• Performance recognition and bonuses
• Incentive travel opportunities
• Long-term career advancement

Who We’re Looking For

You may be a strong fit if you’re:

• Service-oriented and genuinely enjoy helping people
• An effective communicator and active listener
• Professional, dependable, and ethical
• Self-motivated and comfortable working independently
• Organized with strong time-management skills
• Accountable for your goals and results
• Comfortable learning new technology
• Coachable and open to feedback
• Interested in professional and leadership growth

Experience in customer service, hospitality, healthcare, retail, education, administration, banking, call centers, client relations, military service, or sales is welcomed—but not required.

Minimum Requirements

Applicants must:

• Be at least 18 years old
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have a computer or laptop with webcam and microphone
• Have reliable high-speed internet
• Maintain a quiet, professional workspace
• Be comfortable meeting with clients virtually
• Be willing and able to obtain the required state Life & Health Insurance License

Licensing guidance is provided.

Career Growth

For motivated individuals interested in advancement, AO provides opportunities to develop into:

Client Services → Benefits Specialist → Training & Mentorship → Team Leadership → Management

Advancement is based on performance, consistency, initiative, and leadership development—not simply tenure.

Virtual Interview Process

Qualified applicants will complete a brief career overview explaining the role, compensation structure, licensing requirements, training, and career opportunities.

Candidates who would like to continue will then have the opportunity to schedule a live Zoom interview with our hiring team.

Ready to Make a Difference?

If you’re looking for a remote career where you can help families, build meaningful relationships, develop professionally, and create long-term earning potential, we’d love to hear from you.