Entry-Level Customer Service Representative (Remote – Work From Home)

Globe Life AIL - Lisa Russel; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

100% Remote Work

Flexible Scheduling

Weekly pay & incentives

Comprehensive Training & Mentorship

Leadership development opportunities

Career advancement based on perf.

Collaborative team culture

Medical reimbursement program

Company-supported life insurance

Industry-leading virtual tools

Job summary

AO (American Income Division), part of the Globe Life family, is hiring an Entry-Level Customer Service Representative to work remotely in the United States. You’ll train, mentor, and support clients seeking information on supplemental benefits, delivering excellent service through Zoom and phone appointments.

No prior insurance experience is required, and ongoing coaching helps you grow into leadership roles within a supportive, remote-first culture.

Qualifications

• Must be at least 18 years old and legally authorized to work in the United States.
• Access to a computer or laptop with reliable internet.
• Have a webcam and microphone capability.
• Maintain a quiet, professional workspace.

Responsibilities

• Meet with clients virtually using Zoom and scheduled phone appointments.
• Build strong client relationships through professional, personalized service.
• Educate clients about available benefit programs and enrollment options.
• Assist clients throughout the enrollment process.
• Provide ongoing customer support and follow-up communication.
• Maintain accurate electronic client records.
• Collaborate with teammates in a fully remote environment.
• Participate in ongoing training, coaching, and mentorship.
• Develop communication, leadership, and relationship-building skills.

Skills

Strong communication

Interpersonal skills

Positive attitude

Willingness to learn

Customer-focused mindset

Self-discipline

Accountability

Work independently

Adaptability

Problem-solving

Comfort with tech

Job description

Entry-Level Customer Service Representative (Remote – Work From Home)

Company: AO (American Income Division)
Location: 100% Remote (U.S. Residents Only)

Launch Your Career—Your Potential Matters More Than Your Experience

Are you ready to build a career where your attitude, ambition, and work ethic matter more than your résumé?

AO is seeking motivated, goal-oriented individuals to join our growing remote team as an Entry-Level Customer Service Representative. Whether you’re entering the workforce, changing careers, or looking for an opportunity with real advancement potential, we’ll provide the training, mentorship, and support to help you succeed.

In this role, you’ll work directly with clients who have requested information regarding their supplemental benefits, helping them understand their options while providing outstanding customer service through virtual appointments.

If you’re coachable, driven, and ready to grow, this could be the opportunity you’ve been looking for.

No prior insurance experience is required.

About AO

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, AO combines financial strength with a people-first culture focused on mentorship, professional development, and performance-based career advancement.

Since 2020, we’ve operated in a fully remote environment, giving our representatives the flexibility to build rewarding careers from home while receiving ongoing coaching, leadership development, and support.

What You’ll Do

As an Entry-Level Customer Service Representative , you’ll work directly with clients while developing communication, customer service, and leadership skills.

Key Responsibilities

• Meet with clients virtually using Zoom and scheduled phone appointments
• Build strong client relationships through professional, personalized service
• Educate clients about available benefit programs and answer questions
• Assist clients throughout the enrollment process
• Provide ongoing customer support and follow-up communication
• Maintain accurate electronic client records
• Collaborate with teammates in a fully remote environment
• Participate in ongoing training, coaching, and mentorship
• Continue developing communication, leadership, and relationship-building skills

Why Choose AO?

We believe exceptional careers are built through mentorship, consistency, and continuous growth—not years of experience.

Our fully remote environment gives you the flexibility to work from anywhere while developing valuable professional skills and advancing based on your performance.

What You’ll Gain

100% Remote Work

• Work from anywhere within the United States
• No daily commute
• Modern virtual work environment
• Flexible scheduling after training

Comprehensive Training & Mentorship

• Structured onboarding
• Weekly virtual coaching
• Leadership mentoring
• Ongoing professional development
• One-on-one support from experienced leaders

Performance-Based Career Growth

Advance based on your initiative and results—not seniority.

Qualified representatives have opportunities to pursue:

• Leadership development
• Team mentoring
• Management opportunities
• Promotion-from-within
• Long-term career advancement

Weekly Pay & Performance Incentives

• Weekly performance-based compensation
• Bonus opportunities
• Leadership recognition
• Career advancement incentives

Who We’re Looking For

We’re looking for individuals who demonstrate:

• Strong communication and interpersonal skills
• Positive attitude and willingness to learn
• Customer-focused mindset
• Self-discipline and accountability
• Ability to work independently in a remote environment
• Adaptability and problem-solving abilities
• Comfort using technology and virtual communication tools
• Coachability and commitment to continuous improvement

Helpful Experience (Not Required)

Experience in any of the following is beneficial:

• Customer Service
• Retail
• Hospitality
• Healthcare
• Banking
• Sales
• Administrative Support
• Call Center Operations
• Client Relations

No prior insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are ready to build a rewarding long-term career.

What We Offer

• 100% Remote Work Environment
• Flexible Scheduling
• Weekly Performance-Based Compensation
• Comprehensive Training & Mentorship
• Leadership Development Opportunities
• Career Advancement Based on Performance
• Collaborative Team Culture
• Medical Reimbursement Program (for qualifying representatives)
• Company-supported life insurance
• Industry-leading virtual technology and collaboration tools

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Have access to a computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom, providing a convenient and accessible hiring experience.

Ready to Build Something Bigger?

If you’re ready to start a career where your ambition matters more than your experience, your growth is supported through mentorship, and your success is determined by your effort, we’d love to hear from you.

Start Strong. Grow with Purpose. Build Your Future with AO.