Virtual Entry-Level Customer Service Representative | REMOTE | Weekly Pay

Globe Life AIL - Lisa Russel; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Comprehensive training

Mentorship program

Remote work

Job summary

AO | Globe Life is hiring an entry-level Virtual Customer Service Representative to work 100% remote in the United States. You will assist individuals with benefit options, enroll clients, and provide ongoing support.

Training is provided with licensing guidance and mentorship. This is a flexible, career-oriented role offering weekly performance-based pay, advancement opportunities, and a supportive virtual team environment.

Qualifications

• Entry-level role; No prior insurance experience required.
• Excellent communication and interpersonal skills.
• Comfort using Zoom and phone for client interactions.

Responsibilities

• Handle scheduled Zoom and phone appointments with clients.
• Explain life, accident, and health benefit options to clients.
• Assist clients with applications and enrollment and provide ongoing support.

Skills

Customer service

Communication

Active listening

Problem solving

Tools

Zoom

Job description

Virtual Entry-Level Customer Service Representative / 100% Remote / Weekly Pay

Company: AO | Globe Life
Location: 100% Remote – United States
Schedule: Full-Time | Flexible Schedule
Experience: Entry Level | No Prior Insurance Experience Required
Training: Comprehensive Training & Mentorship Provided

Start Your Career From Home — Training Provided

Ready to start a new career without giving up the flexibility of working from home?

AO is seeking friendly, motivated, and service-focused individuals to join our growing virtual team as Entry-Level Customer Service Representatives.

You’ll connect with individuals and families through scheduled Zoom and phone appointments, answer questions, explain available benefit options, assist with enrollment, and provide ongoing client support.

No prior insurance experience is required. We provide the training, mentorship, licensing guidance, and professional development needed to help motivated individuals build a successful long-term career.

Why You’ll Love This Opportunity

• 100% Remote – Work From Home
• Entry Level – No Experience Required
• Qualified Leads Provided – No Cold Calling
• Weekly Performance-Based Pay + Bonuses
• Flexible Schedule
• Full Training & One-on-One Mentorship
• Leadership & Career Advancement Opportunities

What You’ll Do

As a Virtual Customer Service Representative, you’ll focus on helping clients while creating a professional and positive experience from the initial conversation through ongoing support.

Key Responsibilities

• Connect with clients through scheduled Zoom and phone appointments
• Listen to client needs and answer questions professionally
• Explain available life, accident, and supplemental health benefit options
• Provide clear information to help clients make informed decisions
• Assist clients through applications and enrollment
• Provide ongoing customer service and policy support
• Assist with policy reviews and beneficiary updates
• Maintain accurate client records and follow-up communication
• Build long-term client relationships through trust and exceptional service
• Participate in weekly training, coaching, and professional development

What We Offer

100% Remote Work

Work from home and eliminate the daily commute. Client appointments, training, coaching, and team meetings are conducted virtually.

Flexible Schedule

Build a schedule that supports your lifestyle and personal priorities while maintaining the consistency necessary to achieve your professional goals.

Qualified Leads Provided

Focus your time on helping individuals who have requested information about available benefits.

No traditional cold calling and no purchasing leads.

Weekly Pay + Performance Bonuses

Compensation opportunities may include:

• Weekly commission-based pay
• Performance bonuses
• Uncapped earning potential
• Renewal and residual income opportunities
• Leadership compensation as you advance

This is a performance-based opportunity rather than a guaranteed hourly wage or salary. Individual earnings vary based on production and results.

Training & Mentorship From Day One

You don’t need previous insurance experience to get started.

Training and professional development include:

• Comprehensive virtual onboarding
• Insurance licensing guidance
• Product and benefits education
• Customer service training
• One-on-one mentorship
• Weekly virtual training calls
• Professional development workshops
• Leadership training and coaching

You’ll learn directly from experienced professionals while developing valuable communication, customer service, relationship-building, and leadership skills.

Performance Rewards & Incentives

Outstanding performers may qualify for additional company recognition and incentives, including:

• Incentive Trips – Destinations such as Cabo, Tulum, Las Vegas, and Cancun
• Vehicle Incentives – Including opportunities to earn Jeep Wrangler incentives
• Technology Rewards – Including MacBook Pro incentives
• Travel & Airbnb Getaways
• Performance Recognition Programs
• Leadership Conferences & Company Events

Incentives are performance-based and subject to qualification requirements and current program availability.

Career & Leadership Advancement

This opportunity can be more than an entry-level position.

Representatives who demonstrate strong performance, consistency, professionalism, and leadership potential may have opportunities to advance into:

• Training and onboarding
• Mentorship
• Team leadership
• Management development
• Advanced leadership positions

Advancement is based on performance and development—not simply tenure.

Who We’re Looking For

You may be a great fit if you’re:

• Friendly and comfortable communicating with people
• An active listener with strong interpersonal skills
• Positive, professional, and dependable
• Motivated to learn new skills
• Organized with good time-management abilities
• Comfortable solving problems and adapting to new situations
• Able to work independently while collaborating to a virtual team
• Self-motivated with a strong work ethic
• Coachable and receptive to feedback
• Interested in long-term professional growth

Experience in customer service, retail, hospitality, healthcare, education, administrative support, call centers, banking, military service, or sales can be helpful—but is not required.

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have a computer or laptop with webcam and microphone
• Maintain reliable high-speed internet
• Have a quiet, professional workspace
• Be comfortable using Zoom and online technology
• Be willing and able to obtain the required state Life & Health Insurance License

Licensing guidance is provided.

Virtual Interview Process

All interviews are conducted virtually through Zoom for a convenient and accessible hiring experience.

Qualified applicants will have an opportunity to learn more about the position, performance-based compensation structure, licensing requirements, training program, and advancement opportunities before moving forward.

Ready to Start Your Remote Career?

If you’re looking for an entry-level work-from-home career where you can help people, develop professional skills, receive ongoing mentorship, and create opportunities for long-term financial and career growth, we’d love to hear from you.

Submit your contact information and updated resume to be considered.

Start From Home. Learn From Leaders. Help Families. Build Your Future.