VIP Travel Concierge & Customer Care (Hybrid + Equity)

AmTrav; Orlando (FL); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Equity ownership in Perk

20 vacation days

12 public holidays

Medical plans with company contrib.

401(k) with company match

Sabbatical after 5 years

Wellbeing support (therapy/coaching)

Volunteer hours

Work from Anywhere days

Job summary

AmTrav, a Perk subsidiary, is seeking a Customer Care Travel Advisor to deliver exceptional travel planning and support. You will manage bookings, resolve travel-related issues, and ensure a seamless traveler experience before, during, and after trips.

Details emphasize accuracy, compliance, and high-touch service in a fast-paced environment. The role focuses on coordinating multi-city international trips, enforcing travel policies, and providing white-glove service for executive travelers,

Qualifications

• Multichannel booking support via phone, live chat, and email.
• Coordinate complex, multi-city international trips.
• Enforce corporate travel policy and budgets.
• Provide VIP and executive concierge services.
• Demonstrate crisis management mindset and problem-solving under pressure.
• Strong active listening and clear communication, both written and verbal.
• Tech-savvy and quick to learn new SaaS platforms.

Responsibilities

• Execute flawless bookings and modifications across channels.
• Coordinate complex itineraries including air, rail, ground transport, and lodging.
• Ensure policy compliance and act as gatekeeper for travel policies.
• Provide high-touch support for C-suite executives (VIP concierge).
• Monitor events and reroute travelers for safety as needed.

Job description

AmTrav, a Perk subsidiary, is seeking a Customer Care Travel Advisor to deliver exceptional travel planning and support. You will manage bookings, resolve travel-related issues, and ensure a seamless traveler experience before, during, and after trips.

Details emphasize accuracy, compliance, and high-touch service in a fast-paced environment. The role focuses on coordinating multi-city international trips, enforcing travel policies, and providing white-glove service for executive travelers,