Executive Travel Concierge | Multichannel Support

Perk; Miami (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Equity ownership

Health plans

Paid time off 20 days + holidays

Parental leave

Job summary

Perk, via its AmTrav subsidiary, is hiring a Customer Care Travel Advisor in a fast-growing SaaS travel platform. You will manage bookings, tackle travel issues, and ensure a seamless experience for corporate clients from planning to post-travel support.

You’ll work in a high-energy environment, handling complex itineraries while maintaining top-tier service and adherence to travel policies. This role emphasizes accuracy, empathy, and proactive problem solving.

Qualifications

• Crisis mindset and problem-solving under pressure.
• Active listening to translate travel jargon into solutions.
• Clear professional communication in writing and speaking.
• Tech-savvy with the ability to learn SaaS platforms quickly.

Responsibilities

• Deliver exceptional customer service while assisting clients with travel planning and support.
• Manage bookings and resolve travel-related concerns before, during, and after travel.
• Coordinate complex, multi-city itineraries including air, rail, car, and lodging.
• Ensure bookings comply with corporate travel policy and budgets.
• Provide white-glove service for executives and VIP clients.

Skills

Crisis mindset

Active listening

Clear communication

Tech-savviness

Tools

Proprietary travel software

Job description

Perk, via its AmTrav subsidiary, is hiring a Customer Care Travel Advisor in a fast-growing SaaS travel platform. You will manage bookings, tackle travel issues, and ensure a seamless experience for corporate clients from planning to post-travel support.

You’ll work in a high-energy environment, handling complex itineraries while maintaining top-tier service and adherence to travel policies. This role emphasizes accuracy, empathy, and proactive problem solving.