Travel Concierge & Executive Support

TravelPerk; Houston (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation & equity

20 vacation days + 12 public holidays

3 medical plans with company support

401(k) with company match

Wellbeing programs & 12x therapy/cohes

Perk events & sabbatical opportunities

Job summary

AmTrav, a subsidiary of Perk, is seeking a Customer Care Travel Advisor to deliver exceptional service, handle bookings, and assist clients with travel planning across channels. You will manage complex itineraries, ensure policy alignment, and support executives with white-glove service in a fast-paced environment.

The role emphasizes meticulous attention to detail, proactive problem solving, and a customer-centric mindset.

Qualifications

• Experience delivering excellent customer service in travel planning.
• Detail-oriented, solutions-driven and able to work fast-paced.
• Proven ability to manage bookings and resolve travel issues.

Responsibilities

• Execute flawless bookings via phone, chat and email.
• Coordinate complex multi-city international trips with air, rail, and lodging.
• Enforce corporate travel policy and vendor contracts.
• Provide VIP/exec concierge with high-level preferences.
• Monitor events and reroute travelers to ensure safety.

Skills

Multichannel support

Itinerary management

Policy adherence

VIP concierge

Duty of care

Tools

Booking software

SaaS platforms

Job description

AmTrav, a subsidiary of Perk, is seeking a Customer Care Travel Advisor to deliver exceptional service, handle bookings, and assist clients with travel planning across channels. You will manage complex itineraries, ensure policy alignment, and support executives with white-glove service in a fast-paced environment.

The role emphasizes meticulous attention to detail, proactive problem solving, and a customer-centric mindset.