Executive Travel Concierge for Global Business Travel

TravelPerk; Chicago (IL); Hybrid; USD 25,003 - 35,610; Full time

Benefits offered by this job

20 vacation days and 12 public holidays

Medical plans and HSA

401(k) with company matching

Paid parental leave

Work from Anywhere days

Fully paid sabbatical after 5 years

Job summary

Join TravelPerk as a Customer Care Travel Advisor to deliver exceptional service in the SaaS business travel sector. You will manage bookings and resolve travel concerns, ensuring an outstanding experience for clients.

The role requires 3+ years of high-touch customer service experience and problem-solving skills. TravelPerk offers a competitive package with potential for stock options and focuses on a ‘work from anywhere’ policy. The working environment promotes teamwork and support.

Qualifications

• 3+ years in a high-touch customer service environment.
• Exceptional problem-solving skills under pressure.
• Ability to translate complex travel jargon into simple solutions.

Responsibilities

• Execute bookings and modifications via phone, live chat, and email.
• Coordinate complex multi-city international trips.
• Ensure compliance with corporate travel policies.

Skills

Customer service skills

Problem-solving skills

Clear communication

Tech-savvy

Active listening

Education

3+ years in customer service

Job description

Join TravelPerk as a Customer Care Travel Advisor to deliver exceptional service in the SaaS business travel sector. You will manage bookings and resolve travel concerns, ensuring an outstanding experience for clients.

The role requires 3+ years of high-touch customer service experience and problem-solving skills. TravelPerk offers a competitive package with potential for stock options and focuses on a ‘work from anywhere’ policy. The working environment promotes teamwork and support.