Travel Care Agent for VIP & Multichannel Support

TravelPerk; Orlando (FL); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Equity ownership in Perk

20 vacation days + 12 holidays

Multiple medical plans with company H?

401(k) with company match

Wellbeing support

Job summary

AmTrav, a Perk subsidiary, is seeking a Customer Care Travel Advisor to deliver exceptional service, manage bookings, and support clients before, during, and after travel. You will be detail-oriented, solutions-driven, and ready to work in a fast-paced environment.

The role includes immersive training (8 weeks), multichannel bookings, VIP concierge for executives, and proactive safety monitoring. Perk operates IRL-first with three days in the office; you’ll be based within commuting distance of

Qualifications

• The candidate is detail-oriented, solutions-driven, and committed to providing outstanding service in a fast-paced environment.

Responsibilities

• Multichannel Support: Execute flawless bookings and modifications via phone, live chat, and email.
• Strategic Itinerary Management: Coordinate complex, multi-city international trips including air, rail, ground transport, and lodging utilizing our proprietary software.
• Policy Compliance & Enforcement: Act as the gatekeeper for corporate travel policy, ensuring all bookings align with company tiers, budgets, and preferred vendor contracts.
• VIP & Executive Concierge: Provide white-glove service for C-suite executives, managing specific preferences.
• Duty of Care (Safety): Monitor global events and proactively reroute travelers to keep them out of harm's way.

Skills

Active listening

Customer service

Multichannel communication

Problem solving under pressure

Job description

AmTrav, a Perk subsidiary, is seeking a Customer Care Travel Advisor to deliver exceptional service, manage bookings, and support clients before, during, and after travel. You will be detail-oriented, solutions-driven, and ready to work in a fast-paced environment.

The role includes immersive training (8 weeks), multichannel bookings, VIP concierge for executives, and proactive safety monitoring. Perk operates IRL-first with three days in the office; you’ll be based within commuting distance of