VIP Tech-Advisor: Service & Tech Expert

VIP Tires & Service; Keene (NH); On-site; USD 21,000 - 34,000; Full time

Job summary

VIP Tires & Service in Keene, NH is seeking a Tech-Advisor to deliver exceptional customer experiences and drive high-performance results. You will split time between counter service as a writer and in-shop technician, following VIP processes to assess vehicle conditions and educate customers on needed solutions.

The role requires safety focus, a willingness to train for multiple certifications, and effective teamwork to meet VIP standards while achieving billing hours targets.

Qualifications

• Excellent verbal and written communication.
• Ability to analyze, prioritize, and implement solutions.
• Strong organization and time management.
• Comprehensive understanding of automotive servicing.

Responsibilities

• Serve customers at the counter as needed, educating them on vehicle conditions.
• Work in the shop as a technician when required and complete services per VIP standards.
• Maintain safety compliance and participate in required trainings and certifications.
• Support management to deliver a different and better customer experience.
• Monitor emails for appointments and communicate with customers throughout the day.
• Participate in store meetings and vendor trainings as needed.

Skills

Verbal and written communication

Customer service focus

Teamwork and collaboration

Organizational and time management

Education

Two-year college or technical school program recommended

ASE Certification C1 – Service Consultant

ASE Certification P2 – Parts Specialist

ASE Certification G1 – Maintenance and light repair

ASE Certification A4 – Suspension & Steering

ASE Certification A5 – Brakes

State Inspection License

Current, valid driver’s license

Job description

VIP Tires & Service in Keene, NH is seeking a Tech-Advisor to deliver exceptional customer experiences and drive high-performance results. You will split time between counter service as a writer and in-shop technician, following VIP processes to assess vehicle conditions and educate customers on needed solutions.

The role requires safety focus, a willingness to train for multiple certifications, and effective teamwork to meet VIP standards while achieving billing hours targets.