VIP Auto Tech-Advisor: Service & Tech Specialist

VIP Tires & Service; Auburn (ME); On-site; USD 40,000 - 54,000; Full time

Job summary

VIP Tires & Service in Auburn, ME seeks a Tech-Advisor to deliver exceptional customer experiences while supporting service writers and technicians. You will learn VIP processes, complete necessary certifications, and help the team meet performance targets with effective communication and teamwork.

The role requires safety-first discipline, hands-on service, and active participation in training and shop activities to ensure high-quality vehicle care for customers.

Qualifications

• Excellent verbal and written communication skills.
• Strong business sense with problem-solving ability.
• Good organization and time-management capabilities.
• Solid understanding of automotive servicing and industry practices.

Responsibilities

• Safety is priority and policies are followed in all tasks.
• Assist customers at the counter, explain vehicle conditions and VIP processes.
• Perform shop duties as needed and complete service orders per VIP standards.
• Train for dual roles: Service Writer and Installation Technician.
• Help achieve above-average customer engagement and billed hours.

Skills

Verbal and written comms

Customer service mindset

Organizational skills

Automotive servicing knowledge

Education

1 year automotive service experience

2-year college recommended

Equivalent combo of education/experience

Job description

VIP Tires & Service in Auburn, ME seeks a Tech-Advisor to deliver exceptional customer experiences while supporting service writers and technicians. You will learn VIP processes, complete necessary certifications, and help the team meet performance targets with effective communication and teamwork.

The role requires safety-first discipline, hands-on service, and active participation in training and shop activities to ensure high-quality vehicle care for customers.