Tech-Advisor: Automotive Service & VIP Experience

VIP, Inc.; Marshfield, Northern (MA, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

VIP, Inc. is seeking a Tech-Advisor to support the Service Manager in delivering outstanding customer experiences at our Massachusetts location. The role combines counter duties as a service writer with in-shop technician work, following VIP standards and safety practices.

You will train across VIP processes, pursue ASE and TPMS certifications, and participate in daily huddles and bi-monthly meetings to drive performance and customer satisfaction.

Qualifications

• Excellent verbal and written communication
• Sound business sense with ability to analyze, prioritize, identify, and implement solutions
• Strong organization and time management skills
• A comprehensive understanding of automotive servicing and the industry

Responsibilities

• Work at the counter as a service writer when necessary, consulting with customers and educating them about vehicle conditions based on MPI inspection results
• Assist in the shop as a technician when needed and complete services per VIP standards
• Maintain safety, cleanliness, and organization of the service area
• Complete LMS training and vendor training and pursue ASE certifications and advanced TPMS certification as directed
• Communicate effectively with the team during daily huddles and store meetings
• Engage customers with VIP’s 5-for-5 process to educate and partner on solutions

Job description

VIP, Inc. is seeking a Tech-Advisor to support the Service Manager in delivering outstanding customer experiences at our Massachusetts location. The role combines counter duties as a service writer with in-shop technician work, following VIP standards and safety practices.

You will train across VIP processes, pursue ASE and TPMS certifications, and participate in daily huddles and bi-monthly meetings to drive performance and customer satisfaction.