VIP Resort Guest Relations Specialist

Station Casinos LLC.; Henderson (NV); Hybride; USD 32 000 - 42 000; Plein temps

Résumé du poste

Station Casinos LLC. is seeking a courteous Front Desk/Guest Services associate in Henderson, NV to manage guest arrivals, check-ins, and inquiries at the front desk.

You will handle messages, reports, and cashiering while maintaining security and confidentiality of guest information. Responsibilities include accepting mail and packages, processing charges, and coordinating with departments to fulfill guest requests.

Qualifications

• 2-3 years customer service or reception experience preferred.
• 2+ years Front Desk experience in a similar first-class hotel preferred.
• Ability to answer phones quickly, courteously and in a professional manner.
• Must be able to obtain all work cards required of the position within the propertys jurisdiction.

Responsabilités

• Greet Guests and perform all check-in procedures per hotel policies and procedures.
• Accept, sort, and distribute messages, mail and packages for Guests.
• Post charges to Guests' accounts and perform cashiering functions.
• Respond to Guests' special requests and direct to appropriate departments.
• Maintain a clean and safe work environment and perform other duties as requested.
• Produce and distribute required reports including room reports, bucket checks and VIP reports.

Connaissances

Customer service

Reception experience

Phone etiquette

Outils

Front office system

Description du poste

Station Casinos LLC. is seeking a courteous Front Desk/Guest Services associate in Henderson, NV to manage guest arrivals, check-ins, and inquiries at the front desk.

You will handle messages, reports, and cashiering while maintaining security and confidentiality of guest information. Responsibilities include accepting mail and packages, processing charges, and coordinating with departments to fulfill guest requests.