Hotel Front Desk & Operations Supervisor

Station Casinos; Henderson (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Station Casinos is seeking an experienced Front Desk operations lead in Henderson, NV to manage daily hotel front desk activities, ensure smooth check-in/check-out, and coordinate with housekeeping, maintenance, and bell services. You will oversee staff performance, promote a positive morale, and support budgeting efforts to maximize occupancy and revenue.

Ideal candidates have 2+ years in hotel/front desk roles, with prior supervisory experience.

Qualifications

• Minimum 2 years of Hotel/Front Desk experience preferred.
• Ability to communicate effectively with Guests, Team Members and Management.
• Prior management experience in Hotel Operations/Front Desk preferred.
• Strong organizational and multitasking abilities.
• Proficient in MS Word and Excel; familiar with AS-400 and LMS.

Responsibilities

• Oversee daily operations of Hotel Front Desk and ensure proper check-in/out procedures.
• Coordinate communication between Front Desk and other hotel departments.
• Monitor and evaluate team members for productivity and policy compliance.
• Schedule staff according to arrival and departure volume.
• Assist Hotel Manager with budgeting and forecasting for occupancy and revenue.
• Maintain supply stock ordering.
• Maintain records of staff adherence and disciplinary actions.

Skills

Communication

Team leadership

Scheduling

Budgeting

Tools

AS-400

LMS

Microsoft Word

Microsoft Excel

Job description

Station Casinos is seeking an experienced Front Desk operations lead in Henderson, NV to manage daily hotel front desk activities, ensure smooth check-in/check-out, and coordinate with housekeeping, maintenance, and bell services. You will oversee staff performance, promote a positive morale, and support budgeting efforts to maximize occupancy and revenue.

Ideal candidates have 2+ years in hotel/front desk roles, with prior supervisory experience.