Guest Experience Front Desk Agent

Station Casinos LLC.; Las Vegas, Northern (NV, KY); Hybrid; USD 20,664,000 - 27,552,000; Full time

Job summary

Station Casinos LLC. is seeking a Front Desk Agent at Palace Station in Las Vegas to greet guests, check them in and out, and handle messages and reporting.

The role requires professional communication and confidentiality when handling guest information, with responsibilities including post charges and assisting guests with special needs. Ideal candidates have 1–2 years of customer service or reception experience, and can operate a front desk system while maintaining smooth, courteous guest

Qualifications

• 1-2 years customer service or reception experience preferred.
• Ability to communicate effectively with Guests, Team Members and Management.
• Be able to answer phones quickly, courteously and in a professional manner.
• Ensure that Guests' business is kept confidential.
• Be able to operate computerized front office system.

Responsibilities

• Welcome Guests upon arrival.
• Perform all check-in and checkout functions.
• Accept, sort and distribute all messages for Guests.
• Produce, generate, and distribute reports.
• Post charges to Guests' accounts.
• Respond to Guests' special needs.

Skills

Customer service

Multitasking

Communication

Tools

Front desk software

Job description

Station Casinos LLC. is seeking a Front Desk Agent at Palace Station in Las Vegas to greet guests, check them in and out, and handle messages and reporting.

The role requires professional communication and confidentiality when handling guest information, with responsibilities including post charges and assisting guests with special needs. Ideal candidates have 1–2 years of customer service or reception experience, and can operate a front desk system while maintaining smooth, courteous guest