VIP Slot Host & Guest Relations Lead

Station Casinos; Henderson (NV); On-site; USD 21,000 - 34,000; Full time

Job summary

Station Casinos in Henderson, NV is seeking a Guest Relations representative to greet guests, recognize frequent visitors, and connect them with hosts for future needs.

You will explain promotions and player’s club benefits, develop promotions, and cultivate strong relationships with VIP guests while maintaining confidentiality and high-service standards in a fast-paced environment.

Applicants should be able to work under pressure, communicate clearly, and lead others when required.

Qualifications

• Communicate effectively with Guests, Team Members and Management.
• Well organized and detail oriented.
• Must be able to obtain Gaming Registration.
• Two (2) plus years experience preferred.
• Must be able to work quickly and accurately under high stress situations.

Responsibilities

• Greet guests and recognize frequent guests and connect them with hosts for future needs.
• Explain promotions, programs, and current giveaways to all guests.
• Explain benefits and privileges of using a player’s card.
• Develop and implement new promotions and cultivate relationships with VIP customers.
• Lead and direct the work of others as needed and maintain confidentiality with surveillance operations.

Skills

Effective communication

Well organized

Basic computer skills

Gaming Registration eligibility

Experience 2+ years

Work under high stress

Job description

Station Casinos in Henderson, NV is seeking a Guest Relations representative to greet guests, recognize frequent visitors, and connect them with hosts for future needs.

You will explain promotions and player’s club benefits, develop promotions, and cultivate strong relationships with VIP guests while maintaining confidentiality and high-service standards in a fast-paced environment.

Applicants should be able to work under pressure, communicate clearly, and lead others when required.