Guest Experience Front Desk Agent

Station Casinos; Las Vegas (NV); On-site; USD 38,000 - 46,000; Full time

Job summary

Palace Station in Las Vegas, NV is seeking a friendly Front Desk Associate to greet guests, handle check-in/out, and manage guest communications efficiently. You will also assist in distributing messages, generating reports, and posting charges to guest accounts.

Strong written and verbal communication, professionalism, and basic front office software skills are required. 1-2 years of guest services experience is preferred.

Qualifications

• 1-2 years customer service or reception experience preferred.
• Ability to communicate effectively with Guests, Team Members and Management.
• Be able to operate computerized front office system.

Responsibilities

• Welcome Guests upon arrival.
• Perform all check-in and checkout functions.
• Accept, sort and distribute all messages for Guests.
• Produce, generate, and distribute reports.
• Post charges to Guests' accounts.
• Respond to Guests' special needs.

Skills

Customer service

Front desk

Phone etiquette

Confidentiality

Tools

Front desk software

Front office system

Job description

Palace Station in Las Vegas, NV is seeking a friendly Front Desk Associate to greet guests, handle check-in/out, and manage guest communications efficiently. You will also assist in distributing messages, generating reports, and posting charges to guest accounts.

Strong written and verbal communication, professionalism, and basic front office software skills are required. 1-2 years of guest services experience is preferred.