VIP Player Growth Executive

DraftKings Inc.; Massachusetts; On-site; USD 88,000 - 111,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

DraftKings Inc. is seeking a Player Development Executive to grow and strengthen relationships with our VIP player base. You will drive net revenue through proactive sales strategies while delivering a high-touch experience that builds engagement and long-term loyalty.

You’ll work cross-functionally to use insights and performance data to identify opportunities and deliver the signature VIP experience our players expect, including managing escalations and ensuring responsible gaming adherence.

Qualifications

• Bachelor’s Degree in a related field or at least 5 years of experience in the gaming, hospitality, sales, or marketing industry.
• Strong relationship-building and customer-focused approach.
• Ability to obtain and maintain required state gaming licenses.

Responsibilities

• Develop and strengthen relationships with premier players by delivering personalized service that builds engagement and loyalty.
• Drive VIP sales metrics that contribute to customer engagement, market share, and net revenue growth.
• Use customer and performance data to identify trends, uncover opportunities, and maximize player performance.
• Proactively identify customer needs and recommend solutions that enhance the VIP experience.
• Follow all VIP policies and guidelines, including responsible gaming requirements.
• Manage customer escalations in partnership with internal teams, driving timely and effective resolutions.

Skills

Relationship-building

Customer-focused

Problem solving

Education

Bachelor's Degree or 5+ years in related field

Job description

DraftKings Inc. is seeking a Player Development Executive to grow and strengthen relationships with our VIP player base. You will drive net revenue through proactive sales strategies while delivering a high-touch experience that builds engagement and long-term loyalty.

You’ll work cross-functionally to use insights and performance data to identify opportunities and deliver the signature VIP experience our players expect, including managing escalations and ensuring responsible gaming adherence.