VIP Player Development Lead

DraftKings; Boston (MA); On-site; USD 88,000 - 111,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

DraftKings in Boston seeks an Assistant Manager of Player Development to lead a VIP Hosts team, drive revenue, and elevate service to premier players. You will collaborate with internal teams to execute the vision and deliver top-tier player experiences.

The role emphasizes coaching, process improvement, and strategic sales with a focus on retention and growth. The position requires a related bachelor’s degree or 4+ years in marketing and sales, plus at least 1 year of sales leadership.

Qualifications

• Bachelor’s degree or 4+ years of experience in Marketing and Sales, focused on relationship building, retention, and growth.
• At least 1 year of experience managing a sales team with coaching and performance management.
• Demonstrated passion for improving the player experience and promoting positivity.
• Proven success implementing strategies to improve revenue while controlling costs.
• Must be able to obtain and maintain required State Gaming Licenses.

Responsibilities

• Drive VIP sales metrics and revenue while maintaining relationships with existing customers.
• Lead process improvements, drive efficiency, and coach the VIP team.
• Collaborate with Analytics on reinvestment programs and incentives.
• Develop and implement sales training programs across the VIP team.
• Participate in escalation processes and provide timely resolutions with customers and internal teams.
• Manage a high-performing team through coaching and a solutions-oriented approach.

Skills

Relationship building

Sales coaching

Customer retention

Communication

Problem-solving

Education

Bachelor’s degree or related experience

Job description

DraftKings in Boston seeks an Assistant Manager of Player Development to lead a VIP Hosts team, drive revenue, and elevate service to premier players. You will collaborate with internal teams to execute the vision and deliver top-tier player experiences.

The role emphasizes coaching, process improvement, and strategic sales with a focus on retention and growth. The position requires a related bachelor’s degree or 4+ years in marketing and sales, plus at least 1 year of sales leadership.