VIP Player Experience Lead

Ameristar Casino Hotel Vicksburg; Vicksburg (MS); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment is seeking a leader for the Player Development team at Ameristar Casino Hotel Vicksburg. The role focuses on supervising staff, developing VIP programs, and managing guest services to meet guest expectations and revenue goals.

You will mentor Hosts, optimize schedules and budgets, and ensure high-quality guest interactions while maintaining compliance and data accuracy in Salesforce.

Qualifications

• Bachelor’s degree or minimum five years in a guest service leadership role.
• Minimum two years casino guest service experience including player development, slots, or table games.
• Two years hosting experience with adequate guest following preferred.
• Excellent verbal, written, and interpersonal skills.
• Proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

• Supervise and manage staff in the Player Development department; meet performance and profit objectives.
• Create effective schedules while controlling labor costs and guest satisfaction.
• Assist in budgeting and report budget concerns; ensure compliance with initiatives.
• Develop VIP player programs/events to foster loyalty and return visits.
• Oversee player coding in Salesforce and monitor team member progress.
• Prepare and distribute daily/weekly reports for department and management.

Skills

Guest service leadership

Hosting experience

Casino guest service

Verbal communication

Written communication

Interpersonal skills

Presentations

Problem solving

Scheduling

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

PENN Entertainment is seeking a leader for the Player Development team at Ameristar Casino Hotel Vicksburg. The role focuses on supervising staff, developing VIP programs, and managing guest services to meet guest expectations and revenue goals.

You will mentor Hosts, optimize schedules and budgets, and ensure high-quality guest interactions while maintaining compliance and data accuracy in Salesforce.