VIP Player Development Lead

Mesquite Gaming LLC

Mesquite, Northern (NV, KY)

Hybrid

USD 56,000 - 76,000

Full time

2 days ago

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Job summary

Mesquite Gaming LLC in Mesquite, NV is seeking a Casino Host to develop, cultivate, and maintain relationships with existing and prospective guests to increase visitation, loyalty, and gaming revenue. The role emphasizes administrative support for guest acquisition and retention, working with Marketing, Casino Operations, Hotel, and F&B to deliver a first‑class gaming and entertainment experience.

You will manage player lists, set goals, host VIP events, analyze activity, and prepare performance

Qualifications

Three (3) or more years of Gaming, Marketing, Hospitality, Sales, CRM experience required.
Must possess knowledge of casino marketing principles, player reinvestment strategies, loyalty programs, and CRM platforms.
Must read, write, and communicate verbally in English.

Responsibilities

Develop and maintain player lists, sales targets, coding process; manage host incentive plan and goal setting.
Set goals to recruit new high-value players through prospecting, networking, referrals, and direct marketing.
Serve as a periodic contact for VIP guests, ensuring exceptional service and responsiveness.
Analyze player activity and collaborate on customized offers, incentives, and promotions to maximize value and retention.
Execute player development strategies to achieve department revenue goals and grow the customer base.
Coordinate and host special events, tournaments, VIP functions, and promotions to strengthen guest relationships.
Monitor player activity and trends to identify opportunities for engagement and revenue.
Work with Marketing, Casino Operations, Hotel, F&B, and other departments for seamless guest experiences.
Utilize CRM systems and player tracking to maintain accurate guest histories.
Maintain knowledge of property amenities, promotions, and events to communicate opportunities to guests.
Prepare player development reports and revenue summaries as requested.
Assist with marketing initiatives to increase card usage, rated play, and retention.
Ensure adherence to policies, controls, and gaming regulations.