VIP Player Experience Coordinator

Live! Casino and Hotel Maryland; Hanover (MD); Presencial; USD 46.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

On-site Wellness center (MD property)

Career growth opportunities

Rewards & recognition programs

Bonuses

Free parking

Discounts on Live! venues

Descripción de la vacante

Live! Casino & Hotel Philadelphia is seeking a Player Development Coordinator to support VIP guest experiences and development initiatives.

You will work closely with the VP of Player Development, handling high-level administrative tasks and coordinating events, bookings, and reporting to drive guest engagement and revenue. The role requires excellent communication, organization, and discretion, with duties spanning guest arrangements, suite management, and collaboration across casino

Formación

• Must have High School Diploma or GED; college degree preferred.
• Minimum two years in related function; hospitality, touring or travel experience is a plus.

Responsabilidades

• Answer inbound calls with a friendly greeting and professional tone.
• Assist VP of PD with guest accommodations, hotel reservations, tier benefits, and travel.
• Review reports from HMS, CRM 365, Monday.com, and other systems.
• Maintain guest lists for suites, events, and ticketing with attention to accuracy.
• Provide high level service to VIP players and coordinate with Casino hosts and departments.
• Attend department meetings and support with event logistics and marketing materials.

Conocimientos

Multitasking

Inter-personal skills

Attention to detail

Written and verbal communication

Planning and organization

Analytical thinking

Numerical/Math calculations

Public speaking

MS Office suite

CRM/HMS knowledge

Educación

High School Diploma or GED

College degree in related field

Herramientas

HMS

Loyalty

Descripción del empleo

Live! Casino & Hotel Philadelphia is seeking a Player Development Coordinator to support VIP guest experiences and development initiatives.

You will work closely with the VP of Player Development, handling high-level administrative tasks and coordinating events, bookings, and reporting to drive guest engagement and revenue. The role requires excellent communication, organization, and discretion, with duties spanning guest arrangements, suite management, and collaboration across casino