VIP Guest Experience Coordinator

Live! Casino & Hotel Philadelphia; Maryland; Presencial; USD 46.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive health benefits

On-site Wellness center (Maryland)

Career growth programs

Discretionary performance bonuses

Free parking

Employee discounts

Descripción de la vacante

Live! Casino & Hotel Philadelphia is seeking a Player Development Coordinator to support VIP guest experiences and development initiatives. You will assist the VP of PD with administrative tasks, guest arrangements, hotel reservations, and event coordination to drive engagement and revenue growth.

The role emphasizes strong communication, organization, and discretion in handling sensitive information, with exposure to high-value guests and 24/7 operations in a dynamic casino environment.

Formación

• High School Diploma or GED required; college degree preferred in a related field.
• Minimum two years of experience in related function; hospitality, touring or travel agency experience preferred.
• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.

Responsabilidades

• Answer telephone calls with a friendly greeting and professional tone.
• Greet guests entering high limit areas with positive body language and courtesy.
• Pull and review reports from HMS, Dynamics CRM 365, Monday.com, and other systems for VP of PD.
• Provide administrative support to VP of PD; assist with guest accommodations, hotel reservations, tier benefits and travel arrangements.
• Answer inquiries and provide literature on gaming machines, tables, outlets, and Live! Rewards benefits.
• Participate in RM Events, offsite and onsite.
• Deliver exceptional service to VIP players and communicate needs to casino staff.
• Maintain updated lists for suite arrivals, telemarketing, special events and ticketing.
• Organize PD Marketing materials; attend department meetings as needed.
• Perform other duties as assigned by the VP of Player Development.

Conocimientos

Multi-tasking

Inter-personal skills

Attention to detail

Communication

Organizational skills

Analytical thinking

Public speaking

Numerical ability

Educación

High School Diploma or GED

College degree in related field (preferred)

Minimum 2 years experience in related function

Herramientas

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Loyalty program (LMS)

HMS

Descripción del empleo

Live! Casino & Hotel Philadelphia is seeking a Player Development Coordinator to support VIP guest experiences and development initiatives. You will assist the VP of PD with administrative tasks, guest arrangements, hotel reservations, and event coordination to drive engagement and revenue growth.

The role emphasizes strong communication, organization, and discretion in handling sensitive information, with exposure to high-value guests and 24/7 operations in a dynamic casino environment.