VIP Casino Guest Experience Ambassador

Live! Casino & Hotel Philadelphia; Hanover (MD); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health benefits

On-site Wellness center

Career growth programs

Bonuses & discretionary bonuses

Free parking

Discounted meals

Job summary

Live! Casino & Hotel Philadelphia seeks a Casino Marketing Ambassador to build relationships with guests and identify opportunities to increase loyalty and visitation.

You will engage guests on the casino floor, especially in high denomination areas, and coordinate with VIP Hosts and the Player Development team to develop lasting relationships. The role requires a flexible schedule including evenings and weekends, with a focus on delivering exceptional guest service and maintaining detailed

Qualifications

• High School Diploma or GED equivalent required.
• Minimum of 1 year of experience in customer service, hospitality, marketing, casino operations, player development, or a related field.
• Minimum of 2 years of direct guest-facing experience.

Responsibilities

• Build and maintain relationships with casino guests, focusing on high-value players.
• Interact with guests on the casino floor, targeting higher denomination gaming areas.
• Partner with Player Development and Host teams to convert leads into long-term relationships.

Skills

Relationship building

Guest engagement

Communication

CRM systems

Hospitality

Tools

CRM software

MS Office

Job description

Live! Casino & Hotel Philadelphia seeks a Casino Marketing Ambassador to build relationships with guests and identify opportunities to increase loyalty and visitation.

You will engage guests on the casino floor, especially in high denomination areas, and coordinate with VIP Hosts and the Player Development team to develop lasting relationships. The role requires a flexible schedule including evenings and weekends, with a focus on delivering exceptional guest service and maintaining detailed