VIP Guest Experience Lead – Player Development

Live! Casino & Hotel Philadelphia

Hanover (MD)

On-site

USD 51,000 - 71,000

Full time

12 days ago

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Benefits offered by this job

Health benefits

Paid Time Off

Tuition Reimbursement

Free parking

Discounts on Live! Hotel, F&B, and娱乐

Job summary

Live! Casino & Hotel Philadelphia is seeking a Player Development Supervisor to lead the Marketing/Relationship Marketing Coordinators and VIP Services team. You will ensure accurate, efficient operations, oversee events, scheduling, and guest communications while aligning with brand standards.

You will manage coaching and development, monitor SOPs and compliance, and coordinate cross‑functional efforts with leadership to optimize guest engagement and revenue support at a premier casino property.

Qualifications

Minimum two (2) years of experience in related role.
Two (2) to Five (5) years’ experience in a high-volume professional office environment and/or supervisory experience in the entertainment/hospitality industry.
A two (2)-year degree in a related field or equivalent work experience. Four-year degree would be a plus.
College degree in a related field is preferred.

Responsibilities

Supervise, support, and provide training and development for Marketing/Relationship Marketing Coordinators.
Ensure accuracy and timeliness of coordinator tasks, including QCI data entry, Monday.com logs, gift/raffle tracking, and guest communications.
Oversee event preparation and execution, including rosters, RSVP lists, signage, reservations, ticket distribution, and event logistics.
Manage coordinator scheduling, attendance tracking, and floor/casino coverage.
Collaborate with Legal and IT on contracts, non-competes, and system access setup.