VIP Casino Host — Elite Guest Relations & Rewards

Live! Casino Virginia

Petersburg (VA)

On-site

USD 51,000 - 71,000

Full time

14 days+

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Benefits offered by this job

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Leadership Skills Development & Mentor

Tuition Reimbursement

Exclusive Discounts on Travel & Events

Job summary

Live! Casino Philadelphia is seeking a Casino Host to deliver exceptional customer service to VIP players and guests across high-limit areas. The role emphasizes building lasting relationships, applying the comp policy, and driving guest satisfaction to foster repeat business.

You will also support planning of events and promotions while ensuring compliance with gaming regulations and internal controls. A strong background in customer service and ability to obtain required gaming licensure are

Qualifications

Two to five years of experience in customer service, marketing, hospitality management and/or gaming.
Two years of experience in direct interaction with customers.
Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any regulatory entity.
Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency.

Responsibilities

Interact and build relationships with guests, focusing in higher denomination zones.
Explain the benefits of the Player’s Reward Club and enroll guests.
Respond to guest requests and make decisions based on policy guidance.
Develop personalized guest relationships and monitor activity via online systems.
Handle guest complaints to ensure positive outcomes.
Assist with planning and executing events, tournaments, and promotions.