Pet Care Concierge & Customer Experience Pro

Destination Pet; Whitestown (IN); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health benefits

401K

Discounted pet insurance

DailyPay access

Job summary

Destination Pet in Whitestown, IN is seeking a friendly Customer Service Representative to welcome pet parents and their VIPs, answer calls with a smile, and help tour clients through our facility to showcase services.

You'll balance check-ins, process payments, and assist with bookings while maintaining a clean, welcoming lobby and providing top-notch customer care in a fast-paced pet-care environment.

Qualifications

• High school diploma or equivalent.
• 1+ year customer service experience preferred.
• Strong communication across phone, in-person, and email.

Responsibilities

• Welcoming pet parents and their VIPs like they just walked into a 5-star resort.
• Answering phones with a smile and multi-tasking effectively.
• Touring new clients through the facility and selling the services offered.
• Ensuring checks-in and check-outs are handled efficiently with a personal touch.
• Handling cash and card payments and balancing the end-of-day drawer.

Skills

Customer service

Communication

People skills

Teamwork

Education

High school diploma

Tools

POS systems

Computer systems

Job description

Destination Pet in Whitestown, IN is seeking a friendly Customer Service Representative to welcome pet parents and their VIPs, answer calls with a smile, and help tour clients through our facility to showcase services.

You'll balance check-ins, process payments, and assist with bookings while maintaining a clean, welcoming lobby and providing top-notch customer care in a fast-paced pet-care environment.