Pet Care Concierge & Customer Champion

Destination Pet, LLC; Indianapolis (IN); Hybrid; USD 17,000 - 19,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet LLC in Indianapolis is seeking a Customer Service Representative. You will welcome pet parents, answer phones, and guide clients through the facility, promoting services while balancing busy front-desk duties.

We value a friendly, organized team player with 1+ year in customer service. The role requires standing, lifting up to 40 lbs, and flexibility for evenings, weekends, and holidays. Competitive pay with tips and benefits available.

Qualifications

• Experience in customer service or retail preferred.
• Strong verbal and written communication skills.
• Ability to multitask and stay professional under pressure.
• Comfort with phones, emails, and in-person interactions.

Responsibilities

• Greet pet parents and guests, creating a welcoming atmosphere.
• Answer phones with a friendly tone and assist customers.
• Tour clients through the facility and promote available services.
• Manage check-ins/check-outs and handle cash with accuracy.

Skills

Customer service

Communication

Phone etiquette

Team player

Education

High school diploma or equivalent

Tools

Computer systems

Multi-line phones

Job description

Destination Pet LLC in Indianapolis is seeking a Customer Service Representative. You will welcome pet parents, answer phones, and guide clients through the facility, promoting services while balancing busy front-desk duties.

We value a friendly, organized team player with 1+ year in customer service. The role requires standing, lifting up to 40 lbs, and flexibility for evenings, weekends, and holidays. Competitive pay with tips and benefits available.