Pet-First Concierge: Customer Service Pro

Destination Pet, LLC; Westfield (MA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health benefits

401K and Pet Insurance

DailyPay

Job summary

Destination Pet, LLC in Westfield, MA is hiring a Customer Service Representative to welcome pet parents and their furry VIPs, answer phones, and promote our services. You’ll support daily check-ins, assist with payments, and help ensure a clean, friendly lobby.

The role requires 1+ year of customer service and a high school diploma or equivalent. Weekend shifts are required, and the team emphasizes a welcoming, professional environment for both humans and pets.

Qualifications

• 1+ year of customer service experience preferred.
• High school diploma or equivalent required.
• Excellent communication across phone, in-person, and email.

Responsibilities

• Welcome pet parents and their VIPs, ensuring a warm, first-impression experience.
• Answer phones and multitask with efficiency.
• Tour new clients through the facility and promote services.
• Maintain up-to-date vaccination records on file for safety.

Skills

Customer service

Retail experience

Multi-line phones

Communication skills

Education

High school diploma or equivalent

Tools

POS systems

Job description

Destination Pet, LLC in Westfield, MA is hiring a Customer Service Representative to welcome pet parents and their furry VIPs, answer phones, and promote our services. You’ll support daily check-ins, assist with payments, and help ensure a clean, friendly lobby.

The role requires 1+ year of customer service and a high school diploma or equivalent. Weekend shifts are required, and the team emphasizes a welcoming, professional environment for both humans and pets.