VIP Pet-Parent Concierge & Customer Care Pro

Destination Pet, LLC; Montclair (NJ); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Telehealth

401k and Pet Insurance

DailyPay

Job summary

Destination Pet LLC in Montclair, NJ seeks a Customer Service Representative to greet pet parents, answer phones, and guide clients through services. You will manage check-ins, handle transactions, and help maintain a welcoming lobby. Availability for evenings, weekends, and holidays is preferred.

We offer telehealth options, a 401k plan, and pet insurance while DailyPay helps access earned wages. Prior CS experience is a plus.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcoming pet parents and their VIPs with a friendly, professional tone.
• Answering phones and assisting customers with inquiries.
• Touring clients through the facility and promoting services.
• Maintaining up-to-date vaccination records for safety.
• Managing check-ins and check-outs with accuracy.
• Handling cash and balancing the cash drawer at day end.
• Responding to complaints with patience and professionalism.
• Assisting with general duties and supporting teammates.

Skills

Customer service

Communication

Multi-line phones

Professional demeanor

Problem solving

Education

High school diploma or equivalent

Tools

POS systems

Computer literacy

Job description

Destination Pet LLC in Montclair, NJ seeks a Customer Service Representative to greet pet parents, answer phones, and guide clients through services. You will manage check-ins, handle transactions, and help maintain a welcoming lobby. Availability for evenings, weekends, and holidays is preferred.

We offer telehealth options, a 401k plan, and pet insurance while DailyPay helps access earned wages. Prior CS experience is a plus.