VIP Pet-Parent Concierge & Customer Service Pro

Destination Pet, LLC; Winston-Salem (NC); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet LLC is seeking a Customer Service Representative to be the friendly face for pet parents and their furry VIPs. You’ll answer phones, assist guests, and tour clients through the facility while promoting our services.

This role requires a people-person who loves both humans and pets, with multi-line phone handling and basic computer system know-how. We offer shifts including early mornings and weekends, a supportive team, and opportunities to grow.

Qualifications

• High school diploma or equivalent required.
• ,
• 1+ year of customer service experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Welcoming pet parents and their pets as the friendly face of the facility.
• Answering phones with a smile and providing information.
• Touring new clients through the facility and selling services.
• Managing check-ins and check-outs with accuracy and care.
• Handling cash and card transactions and balancing end-of-day totals.
• Responding to complaints with patience and professionalism.

Skills

Customer service

Phone etiquette

Multitasking

Communication skills

Problem solving

Team player

Education

High school diploma or equivalent

Tools

Computer systems

Multiline phones

Job description

Destination Pet LLC is seeking a Customer Service Representative to be the friendly face for pet parents and their furry VIPs. You’ll answer phones, assist guests, and tour clients through the facility while promoting our services.

This role requires a people-person who loves both humans and pets, with multi-line phone handling and basic computer system know-how. We offer shifts including early mornings and weekends, a supportive team, and opportunities to grow.