Pet Care Concierge & Customer Champion

Destination Pet, LLC; Westfield (IN); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet, LLC in Westfield, IN seeks a friendly Customer Service Representative to welcome pet parents, answer phones, tour the facility, and help clients choose the right services while maintaining a spotless lobby.

You’ll lift up to 40 lbs, handle check-ins and payments, and support the team during busy hours. Prior customer service is preferred; high school diploma required; schedule includes evenings and weekends.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Excellent communication skills, both verbal and written.
• Ability to multi-task and work on multi-line phones.
• Able to lift up to 40 lbs.

Responsibilities

• Greet pet parents and welcome VIPs.
• Answer phones and assist customers.
• Tour facility and sell services.
• Manage check-ins/check-outs and cash drawer.
• Maintain a clean, welcoming lobby.

Skills

Customer service

Communication

Phone support

Education

High school diploma or equivalent

Tools

CRM software

POS systems

Ticketing system

Job description

Destination Pet, LLC in Westfield, IN seeks a friendly Customer Service Representative to welcome pet parents, answer phones, tour the facility, and help clients choose the right services while maintaining a spotless lobby.

You’ll lift up to 40 lbs, handle check-ins and payments, and support the team during busy hours. Prior customer service is preferred; high school diploma required; schedule includes evenings and weekends.