VIP Pet Parent Concierge & Customer Care Pro

Destination Pet, LLC; Costa Mesa (CA); Hybrid; USD 18,000 - 21,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet, LLC is hiring a Customer Service Representative in Costa Mesa, CA. The role emphasizes welcoming pet parents and their pets, handling calls, and guiding clients through services while maintaining a friendly, professional demeanor.

Responsibilities include assisting with check-ins/outs, balancing the cash drawer, and upholding safety and cleanliness standards across the facility, including handling pet-related challenges with patience.

Qualifications

• HS diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and assist pet parents and pets in a friendly, professional manner.
• Answer phones and manage inquiries with a smile.
• Promote and explain services to clients to support sales.
• Maintain safety and vaccination records on file as needed.
• Handle check-ins/outs, cash, and daily closeout with accuracy.
• Respond to complaints with patience and professionalism.

Skills

People skills

Pet lover

Communication

Phone etiquette

Education

High school diploma

Tools

Multi-line phones

Computer systems

Job description

Destination Pet, LLC is hiring a Customer Service Representative in Costa Mesa, CA. The role emphasizes welcoming pet parents and their pets, handling calls, and guiding clients through services while maintaining a friendly, professional demeanor.

Responsibilities include assisting with check-ins/outs, balancing the cash drawer, and upholding safety and cleanliness standards across the facility, including handling pet-related challenges with patience.