VIP Pet Hotel Concierge & Customer Care Pro

Destination Pet; Encinitas (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet, LLC is hiring a Customer Service Representative at Holiday Pet Hotel. You will welcome pet parents and their VIPs, answer calls, tour facilities, and sell services to keep tails wagging.

The role requires teamwork, strong communication, and comfort with multitasking in a busy pet care environment. The position offers competitive hourly pay, tips, and benefits like Telehealth, 401k, Pet Insurance, and DailyPay.

Qualifications

• 1+ year of customer service experience preferred.
• Excellent communication across phone, in-person, and email.
• Able to juggle multiple tasks while staying professional.

Responsibilities

• Welcome pet parents and VIPs with a friendly, courteous service.
• Answer phones promptly and multi-task effectively.
• Tour new clients and upsell services to keep tails wagging.
• Maintain up-to-date vaccination records on file.
• Handle check-ins and check-outs with accuracy and care.
• Balance cash drawer and process payments with precision.
• Respond to complaints with patience and professionalism.
• Escort pet guests to and from enclosures with care.
• Keep the lobby clean, welcoming, and organized.
• Support teammates as needed.

Skills

Customer service experience

Communication skills

Multiline phones

Computer systems

Education

High school diploma or equivalent

Tools

Phone systems

Cash handling

Job description

Destination Pet, LLC is hiring a Customer Service Representative at Holiday Pet Hotel. You will welcome pet parents and their VIPs, answer calls, tour facilities, and sell services to keep tails wagging.

The role requires teamwork, strong communication, and comfort with multitasking in a busy pet care environment. The position offers competitive hourly pay, tips, and benefits like Telehealth, 401k, Pet Insurance, and DailyPay.