VIP Pet Care Concierge & Customer Support

Destination Pet, LLC; Kissimmee (FL); Hybrid; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet LLC is seeking a Customer Service Representative at our Bass Pet Resort to welcome pet parents and their pets with warmth. You will handle phones, tours, and service upsells while maintaining safety records and a tidy lobby. The role emphasizes professionalism, friendly communication, and teamwork in a busy pet-care environment.

The position requires evenings, weekends, and holidays. Pay starts at $15.00/hour DOE plus tips, with DailyPay available for accessing earned wages.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Previous experience in customer service or retail.

Responsibilities

• Welcoming pet parents and their VIPs.
• Answering phones with a smile and multitasking.
• Touring new clients through the facility and upselling services.
• Ensuring up-to-date vaccinations on file for safety.
• Managing check-ins/check-outs and cash drawer with accuracy.
• Responding to complaints with patience and professionalism.

Skills

Customer service

Communication

Phone etiquette

Professionalism

Team player

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Destination Pet LLC is seeking a Customer Service Representative at our Bass Pet Resort to welcome pet parents and their pets with warmth. You will handle phones, tours, and service upsells while maintaining safety records and a tidy lobby. The role emphasizes professionalism, friendly communication, and teamwork in a busy pet-care environment.

The position requires evenings, weekends, and holidays. Pay starts at $15.00/hour DOE plus tips, with DailyPay available for accessing earned wages.