Pet Resort Concierge & Customer Care (Evenings/Weekends)

Destination Pet Veterinary of Texas PC; Melrose Park (WI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Full time health benefits

401k

Pet Insurance

DailyPay

Job summary

Destination Pet is seeking a Customer Service Representative to warmly welcome pet parents and their pets, manage calls, tours, and service sales with a can-do attitude. You’ll ensure safety by upholding updated vaccinations and smooth check-ins/outs, while balancing cash and delivering a great guest experience.

Flex hours include nights and weekends; benefits include health, 401k, and pet insurance. DailyPay option helps access earned wages as you support a busy, people-and-pet-focused team.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Experience in retail or pet industry is a plus.

Responsibilities

• Greet and assist pet parents and their pets with warmth and professionalism.
• Answer phones with a friendly tone while multitasking.
• Tour clients through the facility and promote services.
• Keep vaccinations on file and ensure safety in daily operations.
• Check-in and check-out guests with a personal touch.
• Handle payments and balance cash drawer at end of day.
• Respond to complaints with patience and professionalism.
• Escort pets to enclosures with care and assist teammates as needed.

Skills

People-person

Pet-person

Customer service experience

Communication skills

Multi-line phones

Computer systems

Under pressure

Problem solving

High school diploma

1+ year customer service

Education

High school diploma or equivalent

Job description

Destination Pet is seeking a Customer Service Representative to warmly welcome pet parents and their pets, manage calls, tours, and service sales with a can-do attitude. You’ll ensure safety by upholding updated vaccinations and smooth check-ins/outs, while balancing cash and delivering a great guest experience.

Flex hours include nights and weekends; benefits include health, 401k, and pet insurance. DailyPay option helps access earned wages as you support a busy, people-and-pet-focused team.